FAQ's

 frequently asked questions

Here you will find common questions from our customers. If you do not find the answer to your question, please contact us.

Q

What do I need to get started?

Call or Email us with your requirements.

Q

What do you actually supply?

Everything from Installation of the Satellite equipment of your choice, a viewing card ( If required ) with the package of your choice.

Do you supply the New Freesat from the BBC ?

We most certainly do !

Q

Who do I pay, you or the broadcaster

You pay us for the equipment, installation and  Viewing Card and the broadcaster for your monthly subscription..

Q

How do I pay my subscription?

By either Mastercard or Visa.

Q

Where am I able to get a signal?

Anywhere in Europe with appropriate satellite dish size.

Q

What size dish will i need?

The dish size varies depending on the area you are in. customers should contact us  to get advise,

Q

What if I need more or less channels?

Email us including your viewing card number and package required and your package will be adjusted free of charge within 24 hours.

Q

So do you look after my account.

Yes, we handle everything for you.

Q

How long am I committed once I’ve signed up?

12 months.

Q

What happens if I want to continue after this time?

Initially you purchase a Sky Viewing Card from us which is valid for one year then it is renewable annually.

Q

Can I downgrade my package when I want to ?

Just E mail us stating when you want to down or upgrade your viewing

Q

Are the Decoders new or re-furbished?

Brand new with manufacturers guarantee.

Q

Is it safe to give my credit card details over phone.

Yes, we use industry standard encryption software.

Q

Why Alpine Satellite ?

We offer a fast, effective and simple solution to UK Satellite viewing in Europe